KerrHill is a top-rated management training company located in California.

Customer Service Skills

Improve Your Customer Service Skills to Gain Greater Results

If you aren’t leaving a great impression on your clients and internal teams, it might be time to sharpen your customer service skills.

Having good customer service skills is one of the most important things you can do to improve your business. 

When done well, it can drive referrals, generate more business, strengthen client and team member relationships, and build a positive reputation for your company.

Through KerrHill’s Customer Service workshop, you will learn the key factors behind great customer service, how to overcome personal communication road blocks, and how to incorporate a simple yet effective process for best achieving excellent customer service practices.

Customer Service Program Takeaways

  • Get personal insights into understanding your own customer service behavioral style and preferences through a personalized customer service DISC report
  • Understand how others communication preferences affect your customer service skills abilities
  • Learn the key elements to customer service through KerrHill’s 5-part customer process
  • Understand the differences between good and exceptional customer service skills
  • Preview the top five offenses of customer service and how to avoid them
  • Acquire a simple but effective framework and customer service process to follow
  • Be able to apply enhanced customer service skills immediately
  • Leave the program with a personalized customer service goal and action plan

Note: Participants will receive a personalized Customer Service behavioral DISC report to provide further insights on their customer service skills styles and preferences.

Benefits to Improved Customer Service Skills

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Customer Service Skills Program Overview

  • Designed for: Individuals, teams and customer service departments
  • Format: Available in-person or virtually
  • Length: 4-hour workshop
  • Location: Onsite at client location or at an offsite meeting facility
  • Cost: $695
  • Group size: 6-20 people
  • Workshop includes: All course materials and a Customer Service Behavioral DISC report.
  • Click here to view the program PDF

Are you ready to strengthen your customer service skills?

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