Improve Your Customer Service to Enhance Client Satisfaction
If you’re not consistently leaving a lasting impression on your clients or internal teams, it might be time to refresh your customer service skills.
Strong customer service is one of the most impactful ways to grow your business and your personal reputation. When done right, it can lead to more referrals, stronger relationships with clients and team members, and a solid relationship with your company.
In KerrHill’s Customer Service workshop, you’ll discover what truly drives great service, learn how to overcome common communication barriers, and walk away with a simple, effective process for delivering exceptional customer experiences.
Customer Service Program Takeaways
- Get personal insights into understanding your own customer service behavioral style and preferences through a personalized customer service DISC report
- Understand how others communication preferences affect your customer service skills abilities
- Learn the key elements to customer service through KerrHill’s 5-part customer process
- Understand the differences between good and exceptional customer service skills
- Preview the top five offenses of customer service and how to avoid them
- Acquire a simple but effective framework and customer service process to follow
- Be able to apply enhanced customer service skills immediately
- Leave the program with a personalized customer service goal and action plan
Note: Participants will receive a personalized Customer Service behavioral DISC report to provide further insights on their customer service skills styles and preferences.
Benefits to Improved Customer Service Skills
- Helps retain existing customers
- Builds client loyalty, customer satisfaction & referrals
- Helps attract and acquire new customers
- Improves company reputation & professionalism
- Improves client and team interactions
- Provides better client experiences
- Improves internal team communication
- Increases revenue & drives business growth
- Strengthens a company’s moral and culture
Customer Service Skills Program Overview
- Designed for: Individuals, teams and customer service departments
- Format: Available in-person or virtually
- Length: 4-hour workshop
- Location: Onsite at client location or at an offsite meeting facility
- Cost: $695
- Group size: 6-20 people
- Workshop includes: All course materials and a Customer Service Behavioral DISC report.
- Click here to view the program PDF
See what our clients are saying
Ann Marie
“It is amazing how my client feedback has improved after taking the course, and how tweaking a few things changed my whole customer service approach. Without it, I would have continued making the same mistakes!”
Sam
“I found the DISC assessment tool in this course really helpful and insightful. It taught me how to adapt to the variety of client personality types I have to deal with. As a result, now I engage with clients based on their communication style versus mine.”
Jaroslaw
“I enjoyed learning about the five-part customer service framework and understanding the different strategies and stages about how to approach customers. There is a lot more to good customer service practices than I realized.”